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Working with Agencies

How to hire, price, and manage an Amazon agency. Contracts, fees, build versus buy, and what good account management looks like. Page 80.
Flapen cover for Switching Amazon agency without losing momentum: a Flapen operator and a client walking an aisle of cartons with a tablet
Working with Agencies

Switching Amazon agency without losing momentum

Protect inventory cover, campaign structure, and organic rank through an agency switch. Name one inventory owner and freeze restructuring for two weeks.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Recommended agency for Amazon storefront design: a Flapen operator and a client walking an aisle of cartons with a tablet
Working with Agencies

Recommended agency for Amazon storefront design

Hire a storefront designer who will say you do not need one yet. Three traffic sources justify a Brand Store, and below them the primary image returns more.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Ranking top Amazon marketing services for small brands: a client watching the Flapen photographer frame a product in the studio
Working with Agencies

Ranking top Amazon marketing services for small brands

Rank services before firms when the brand is small. Diagnosis first, creative second, listing third, advertising fourth and never below $1,000 a month.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Questions about inventory forecasting and ops support: a client watching the Flapen photographer frame a product in the studio
Working with Agencies

Questions about inventory forecasting and ops support

Ask six forecasting questions, starting with the reorder point and its reasoning. Observed lead time beats quoted, and a stockout costs more than overstock.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Questions about brand protection and review strategy: a Flapen operator showing a client a sales chart beside an open proposal binder
Working with Agencies

Questions about brand protection and review strategy

Ask how an agency generates early reviews and accept only Vine and compliant follow-up. Then require weekly hijack checks in the report, found or not.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Performance-based Amazon agencies list: a Flapen operator showing a client a sales chart beside an open proposal binder
Working with Agencies

Performance-based Amazon agencies list

Sort the three models behind the performance-based label before shortlisting. Percentage of ad spend tracks your budget, and revenue share needs scale.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for New seller audit checklist from an agency: a Flapen operator walking a client through product samples at a factory table
Working with Agencies

New seller audit checklist from an agency

Audit a new seller on six structural areas, entity, trademark, market viability, unit economics, listing readiness, and inventory plan, in that order.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Month-to-month vs annual Amazon contracts: a Flapen operator walking a client through product samples at a factory table
Working with Agencies

Month-to-month vs annual Amazon contracts

Take month-to-month terms with 30 days of notice unless a year buys a priced discount. The notice window and auto-renewal matter more than term length.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Listing optimization vs PPC first for new sellers: two Flapen operators and a client over a binder and a laptop at a meeting table
Working with Agencies

Listing optimization vs PPC first for new sellers

Fix the listing before spending on PPC. Conversion caps what ads can do, so get the primary image and first two bullets right, run a small ad test, then scale.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for How to vet Amazon case management and appeals support: two Flapen operators and a client over a binder and a laptop at a meeting table
Working with Agencies

How to vet Amazon case management and appeals support

Vet case management as a capacity question. Ask how many cases are open now and how old the oldest is, then require a named owner and a weekly open-case report.
Joel Turcotte Gaucher

Joel Turcotte Gaucher