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Working with Agencies

How to hire, price, and manage an Amazon agency. Contracts, fees, build versus buy, and what good account management looks like. Page 52.
Flapen cover for Checklist for changing Amazon agency smoothly: a Flapen operator walking a client through product samples at a factory table
Working with Agencies

Checklist for changing Amazon agency smoothly

Export campaigns and negatives, gather layered creative files, list open cases, and confirm you hold Seller Central before notice, then overlap two weeks.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Best agencies for Amazon store design: a Flapen operator walking a client through product samples at a factory table
Working with Agencies

Best agencies for Amazon store design

Judge a store designer on conversion data from stores it built, not screenshots. A Brand Store serves three traffic sources, so size them before you spend.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Amazon FBA agency for beginners: two Flapen operators and a client over a binder and a laptop at a meeting table
Working with Agencies

Amazon FBA agency for beginners

Beginners should buy sourcing, creative, and listing setup, then validate with 200 units and $5,000 to $10,000 before paying $800 a month for management.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Amazon Brand Registry support expectations: two Flapen operators and a client over a binder and a laptop at a meeting table
Working with Agencies

Amazon Brand Registry support expectations

Expect the agency to run enrollment, IP complaints, appeals, A+ content, Brand Store, and Vine inside your account. The trademark and owner role stay yours.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Amazon attribution setup help who offers it: a Flapen operator and a client walking an aisle of cartons with a tablet
Working with Agencies

Amazon attribution setup help who offers it

An agency running off-channel traffic should set up Attribution as standard. If it does not offer it, two of the five traffic channels are probably missing.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Amazon agency vs freelancer pros and cons: a Flapen operator and a client walking an aisle of cartons with a tablet
Working with Agencies

Amazon agency vs freelancer pros and cons

Hire a freelancer when you know the one broken thing. Hire an agency when you need diagnosis, coverage, and an accountable team at 1.4 brands per operator.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Amazon agency transition timeline and risks: a client watching the Flapen photographer frame a product in the studio
Working with Agencies

Amazon agency transition timeline and risks

Plan six to eight weeks, two of overlap, two of audit, two to four of recovery. Watch for a stockout, lost campaign learning, and both teams changing things.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Amazon agency red flags to watch out for: a client watching the Flapen photographer frame a product in the studio
Working with Agencies

Amazon agency red flags to watch out for

Ask for kill criteria first. An agency that cannot say when it would stop spend shows the other eight flags, from one ACoS target to 10 brands per manager.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Amazon account management contract pitfalls: a Flapen operator showing a client a sales chart beside an open proposal binder
Working with Agencies

Amazon account management contract pitfalls

Six clauses cost real money, minimum term, account access, ownership of work, auto-renewal, exit handover, and non-competes. Read all six before the pricing.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Alternatives to flat retainer for Amazon PPC: a Flapen operator showing a client a sales chart beside an open proposal binder
Working with Agencies

Alternatives to flat retainer for Amazon PPC

Three alternatives, percentage of ad spend, percentage of revenue, and reduced base plus bonus. Only the bonus model works below $50,000 a month in profit.
Joel Turcotte Gaucher

Joel Turcotte Gaucher