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Working with Agencies

How to hire, price, and manage an Amazon agency. Contracts, fees, build versus buy, and what good account management looks like. Page 54.
Flapen cover for Who to hire for Amazon Brand Registry support: three Flapen operators in a weekly review over printed charts
Working with Agencies

Who to hire for Amazon Brand Registry support

Name the blocker first, since five problems hide behind this search. A rejected enrollment needs a meticulous operator, a hijacker needs enforcement every week.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Who manages Amazon images A Plus content and video: a Flapen operator sealing a carton with blue tape beside a stack of sealed ones
Working with Agencies

Who manages Amazon images A Plus content and video

Put images, A Plus, and video under one creative team briefed by whoever owns conversion rate, and build the brief from 90 plus data points, never from taste.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Who handles Amazon catalog cleanup and variation issues: a Flapen operator sealing a carton with blue tape beside a stack of sealed ones
Working with Agencies

Who handles Amazon catalog cleanup and variation issues

Give catalog cleanup to whoever owns the product data, not the ads. Fix variations at the parent, keep one source of truth, and approve any relist in writing.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for White hat Amazon review strategy services: a Flapen operator briefing the photographer in front of a board of blank cards
Working with Agencies

White hat Amazon review strategy services

Only three compliant review sources exist, Vine, the built-in request, and a product that earns them. Compare providers on which they run and who does the work.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for White-glove Amazon catalog management for brands: a Flapen operator briefing the photographer in front of a board of blank cards
Working with Agencies

White-glove Amazon catalog management for brands

Pay for white-glove catalog management when errors cost more than the fee. Price it against revenue at risk and expect a flat $800 to $2,400 monthly tier.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for What to use to fix suppressed listings on Amazon: a Flapen operator between two monitors of charts with a printed report
Working with Agencies

What to use to fix suppressed listings on Amazon

Start in Manage Inventory, where most suppressions clear in an hour, pause ads on the ASIN the same day, and pay for help only when an ASIN suppresses twice.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for What service to use for Amazon reimbursement and chargeback claims: a Flapen operator between two monitors of charts with a printed report
Working with Agencies

What service to use for Amazon reimbursement and chargeback claims

Use a contingency recovery specialist for claims and keep your agency on prevention. Pay only on money recovered and grant scoped access, never a login.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for What does an Amazon brand manager do: Flapen operators unpacking a supplier carton at the QC bench
Working with Agencies

What does an Amazon brand manager do

A brand manager reads the numbers weekly, picks the constraint, ships the fix, and reports what moved, backed by 90 plus data points and priced per product.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Top mistakes when hiring Amazon brand managers: Flapen operators unpacking a supplier carton at the QC bench
Working with Agencies

Top mistakes when hiring Amazon brand managers

Avoid five hiring mistakes, buying on a pitch, skipping the brands-per-manager question, signing annually, paying a percent of ad spend, and ignoring sourcing.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Recommended services to win Buy Box consistently: three Flapen operators in a weekly review over printed charts
Working with Agencies

Recommended services to win Buy Box consistently

No service sells Buy Box share. Hire for the four inputs that win it, seller health, price, fulfillment speed, and stock in that order, then write a stop rule.
Joel Turcotte Gaucher

Joel Turcotte Gaucher