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Working with Agencies

How to hire, price, and manage an Amazon agency. Contracts, fees, build versus buy, and what good account management looks like. Page 48.
Flapen cover for Agencies that specialize in Amazon DSP creative: a Flapen operator walking a client through product samples at a factory table
Working with Agencies

Agencies that specialize in Amazon DSP creative

Judge DSP creative partners on iteration speed, not portfolio quality. Ask five questions, starting with whether a second variant can be tested in days.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Agencies for Amazon product launches: a Flapen operator walking a client through product samples at a factory table
Working with Agencies

Agencies for Amazon product launches

Hire a launch agency that validates before it scales. Phase 1 is 200 units and $5,000 to $10,000, and a full launch runs about seven months, not weeks.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Who handles global marketplace expansion Amazon: two Flapen operators and a client over a binder and a laptop at a meeting table
Working with Agencies

Who handles global marketplace expansion Amazon

A full-service agency should own expansion, because entity registration, VAT, compliance, trademark per region, and freight all come before advertising.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Who handles Buy Box and pricing strategy: two Flapen operators and a client over a binder and a laptop at a meeting table
Working with Agencies

Who handles Buy Box and pricing strategy

The agency monitors the Buy Box and recommends prices. You hold the floor and final approval, because pricing sets margin and margin decides everything else.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for When to switch Amazon agency: a Flapen operator and a client walking an aisle of cartons with a tablet
Working with Agencies

When to switch Amazon agency

Switch on a wrong diagnosis, not a bad quarter. Two quarters of vague explanations or unshipped initiatives is the signal. Fix scope or caseload first.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for What to include in an Amazon PPC agency SLA: a Flapen operator and a client walking an aisle of cartons with a tablet
Working with Agencies

What to include in an Amazon PPC agency SLA

Put six things in the SLA, reporting contents, response time in hours, named people with caseload, an ACoS reset by stage, kill criteria, and the exit package.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for What services needed for seasonal Amazon brands: a client watching the Flapen photographer frame a product in the studio
Working with Agencies

What services needed for seasonal Amazon brands

Buy inventory forecasting, freight coordination, and pre-season ranking before ad management. A seasonal brand wins on decisions made four to six months out.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for What products to use for Amazon keyword research: a client watching the Flapen photographer frame a product in the studio
Working with Agencies

What products to use for Amazon keyword research

Helium 10 and Jungle Scout are fine for volume and competitor terms, but your own search term report is the best keyword source once you have sales.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for What does a good Amazon account audit include: a Flapen operator showing a client a sales chart beside an open proposal binder
Working with Agencies

What does a good Amazon account audit include

A real audit covers seven areas, from listing quality to return rate, ends in a scale, fix, or kill verdict per product, and names a number you did not know.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Termination clauses in Amazon management contracts: a Flapen operator showing a client a sales chart beside an open proposal binder
Working with Agencies

Termination clauses in Amazon management contracts

Insist on 30 days notice either side, no minimum term, no auto-renewal, and a named handover in the clause. Notice alone only says when access disappears.
Joel Turcotte Gaucher

Joel Turcotte Gaucher