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Working with Agencies

How to hire, price, and manage an Amazon agency. Contracts, fees, build versus buy, and what good account management looks like. Page 64.
Flapen cover for Who manages Amazon deals coupons and promotions: Flapen operators sketching a margin waterfall on a whiteboard
Working with Agencies

Who manages Amazon deals coupons and promotions

Whoever owns rank owns promotions, since a discount is a rank lever with a margin cost. Give it to someone with pricing authority, never a virtual assistant.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Which agency handles Amazon storefront design: Flapen operators counting cartons in a warehouse aisle with a tablet and clipboard
Working with Agencies

Which agency handles Amazon storefront design

Any firm with an in-house studio and Brand Registry can build a store. Diagnose first, because a storefront fixes a destination problem, not a conversion one.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for When to hire an Amazon freelancer vs plug in a tool: Flapen operators counting cartons in a warehouse aisle with a tablet and clipboard
Working with Agencies

When to hire an Amazon freelancer vs plug in a tool

Hire a freelancer for judgment work that changes weekly, plug in a tool for rule work that repeats daily. If you cannot write the rule down, no tool runs it.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for When to hire an Amazon agency: the Flapen photographer staging a product beside a blank price-tag prop
Working with Agencies

When to hire an Amazon agency

Hire on a named constraint, not revenue. Four gates, a validated product, $1,000 a month in ad spend, two hours a month of your time, and a stated problem.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for What to use for full-funnel Amazon growth on a fixed retainer: the Flapen photographer staging a product beside a blank price-tag prop
Working with Agencies

What to use for full-funnel Amazon growth on a fixed retainer

A fixed retainer fits full-funnel growth because the fee never moves with ad spend. Expect a flat tier by product count, $800 to $2,400 here, plus your media.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for What to use for Amazon PPC: agency or internal team: a Flapen operator working a product's economics with a calculator and a price tag
Working with Agencies

What to use for Amazon PPC: agency or internal team

Go internal once ad spend justifies a specialist plus someone to check their work. Below that an agency buys more expertise per dollar. Set one ACoS per stage.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for What to use for Amazon catalog cleanup: a Flapen operator working a product's economics with a calculator and a price tag
Working with Agencies

What to use for Amazon catalog cleanup

Use a flat file export as source of truth, a spreadsheet to find errors, and a person to decide each value. Write the rule set first and fix by revenue impact.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for What do I need to run Amazon ads in house: two Flapen operators comparing supplier samples with a calculator and coins
Working with Agencies

What do I need to run Amazon ads in house

Four things. A named owner with protected hours, about $1,000 a month in spend, an auditable report rhythm, and written stop rules. The person beats the tools.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Tools to measure Amazon agency contribution margin: two Flapen operators comparing supplier samples with a calculator and coins
Working with Agencies

Tools to measure Amazon agency contribution margin

Contribution margin per unit is a spreadsheet before it is a tool. Pull price, fees, landed cost, returns, and ad spend yourself, then hold your agency to it.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Shortlist agencies for Amazon launch with 3-month payback goal: Flapen operators sketching a margin waterfall on a whiteboard
Working with Agencies

Shortlist agencies for Amazon launch with 3-month payback goal

The payback goal is the filter. Ask for a launch ACoS and a maturity ACoS, test 200 units at $5,000 to $10,000 first, and score nine questions pass or fail.
Joel Turcotte Gaucher

Joel Turcotte Gaucher