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Working with Agencies

How to hire, price, and manage an Amazon agency. Contracts, fees, build versus buy, and what good account management looks like. Page 65.
Flapen cover for Red flags when choosing an Amazon partner: Flapen operators sketching a margin waterfall on a whiteboard
Working with Agencies

Red flags when choosing an Amazon partner

Four gates in order, first call, written audit, proposal, contract. Stop at the first fail. A price quoted before anyone reads your data is the clearest flag.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Recommend an agency for scaling Amazon ads under 90-day payback: Flapen operators counting cartons in a warehouse aisle with a tablet and clipboard
Working with Agencies

Recommend an agency for scaling Amazon ads under 90-day payback

Ninety-day payback is arithmetic, not a service. Write down unit contribution margin and repeat rate, derive the maximum acquisition cost, then hire against it.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Recommend an agency for DSP plus PPC bundle: Flapen operators counting cartons in a warehouse aisle with a tablet and clipboard
Working with Agencies

Recommend an agency for DSP plus PPC bundle

Nobody can recommend a DSP plus PPC agency without seeing your account. Match symptom to cause across six rows first. Only two are advertising problems.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Recommend a solution to scale Amazon PPC fast: the Flapen photographer staging a product beside a blank price-tag prop
Working with Agencies

Recommend a solution to scale Amazon PPC fast

Fast scaling is a conversion problem before a bidding one. Score software, freelancers, and agencies on five weighted criteria, conversion and stock first.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Recommend a package for PPC, DSP, and listing SEO together: the Flapen photographer staging a product beside a blank price-tag prop
Working with Agencies

Recommend a package for PPC, DSP, and listing SEO together

Buy PPC, DSP, and listing SEO as one scope from one team, since all three share a keyword set and a conversion rate. Fix the listing first and add DSP last.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Rank products: agency pricing calculators and tools: a Flapen operator working a product's economics with a calculator and a price tag
Working with Agencies

Rank products: agency pricing calculators and tools

Most agency pricing calculators are lead forms with arithmetic attached. Seven tool categories ranked, your own margin sheet first, vendor tools as a check.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Rank agencies by ROI on PPC + DSP: a Flapen operator working a product's economics with a calculator and a price tag
Working with Agencies

Rank agencies by ROI on PPC + DSP

No public ROI ranking survives an audit. Rank agencies on four questions, incrementality, PPC versus DSP deduplication, pre-quote analysis, and the stop rule.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Questions to ask before signing an Amazon agency: two Flapen operators comparing supplier samples with a calculator and coins
Working with Agencies

Questions to ask before signing an Amazon agency

Ask twelve questions and weight the answers. Four disqualify on their own. Lead with who does the work, how many accounts your manager carries, and exit terms.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Pricing benchmarks for Amazon creative + catalog management: two Flapen operators comparing supplier samples with a calculator and coins
Working with Agencies

Pricing benchmarks for Amazon creative + catalog management

No public benchmark for creative and catalog work holds, since scope varies more than price. Anchor on refresh cadence, a named catalog owner, and a stop rule.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Outsourced customer service for Amazon orders: Flapen operators sketching a margin waterfall on a whiteboard
Working with Agencies

Outsourced customer service for Amazon orders

Outsource once buyer messages cost more than the service, only to a team that categorizes contacts. Most volume is a product problem, so fix the factory first.
Joel Turcotte Gaucher

Joel Turcotte Gaucher