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Working with Agencies

How to hire, price, and manage an Amazon agency. Contracts, fees, build versus buy, and what good account management looks like. Page 62.
Flapen cover for Budget under 10k month agency or in-house: a Flapen operator drawing two paths on a whiteboard while a seller listens
Working with Agencies

Budget under 10k month agency or in-house

Under $10,000 a month, score coverage, not headcount. One hire covers one skill set. A flat $800 to $2,400 covers the whole list for one to five products.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Best option for Amazon PPC: freelancer agency or tool: a Flapen operator demonstrating a tape gun to a visiting seller at the packing bench
Working with Agencies

Best option for Amazon PPC: freelancer agency or tool

Under about $1,000 a month in ad spend, run a tool yourself. In the middle, a freelancer is enough. Above it, or when ads must match creative, use an agency.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Best Amazon keyword research solutions: a Flapen operator demonstrating a tape gun to a visiting seller at the packing bench
Working with Agencies

Best Amazon keyword research solutions

The best solution is a three-step sequence. Pull demand from a keyword database, validate it against your search term reports, then let paid placement prove it.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Best Amazon account managers for small brands: a seller watching their first product being photographed by the Flapen team
Working with Agencies

Best Amazon account managers for small brands

Hire the manager who runs more than two of the five traffic channels. Ask who does the work, how many accounts they hold, and what they would stop in month one.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Best Amazon account management services: a seller watching their first product being photographed by the Flapen team
Working with Agencies

Best Amazon account management services

No single best provider exists, only a fit test. Score candidates on full-account scope, on who does the work, and on whether ACoS targets change by stage.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Best agency for Amazon product launches: a seller's laptop beside a Flapen operator's monitor, the two comparing charts
Working with Agencies

Best agency for Amazon product launches

Pick the partner who prices the whole launch, $8,000 to $15,000 for one product and $25,000 to $50,000 for five, over about seven months, not just a fee.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Amazon store setup and A+ content services: a seller's laptop beside a Flapen operator's monitor, the two comparing charts
Working with Agencies

Amazon store setup and A+ content services

Trademark first, then Brand Registry, then store and A+ content. Buy both inside account management, not as a one-off design job, since each needs refreshing.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Amazon SEO and ads: outsource or train team: a seller holding their own sample while a Flapen operator checks a matching one
Working with Agencies

Amazon SEO and ads: outsource or train team

Outsource the disciplines you cannot supervise and train the ones you can. The deciding number is how many months of lost rank and wasted spend you can fund.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Amazon listing optimization tools vs human experts: a seller holding their own sample while a Flapen operator checks a matching one
Working with Agencies

Amazon listing optimization tools vs human experts

Run the tool to flag missing keywords and thin bullets, then pay a person to read the numbers. Software cannot see margin, supplier, or rating gap.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Amazon crisis management who handles it better: a Flapen operator drawing two paths on a whiteboard while a seller listens
Working with Agencies

Amazon crisis management who handles it better

Crisis response is a coverage question. An in-house owner decides faster, a staffed team watches more hours. A suppression caught on day one beats day nine.
Joel Turcotte Gaucher

Joel Turcotte Gaucher