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Working with Agencies

How to hire, price, and manage an Amazon agency. Contracts, fees, build versus buy, and what good account management looks like. Page 61.
Flapen cover for Global brands: centralized agency or regional teams: a Flapen operator drawing two paths on a whiteboard while a seller listens
Working with Agencies

Global brands: centralized agency or regional teams

Centralize strategy, localize execution. One team owns catalog, pricing, and reporting, native speakers write each locale. Below two markets, centralize.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Global Amazon PPC tools compared: a Flapen operator demonstrating a tape gun to a visiting seller at the packing bench
Working with Agencies

Global Amazon PPC tools compared

Compare on four things, marketplace and language coverage, acting on search terms, separate currencies and budgets, and human review. Keywords do not travel.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Enterprise Amazon management options for global brands: a Flapen operator demonstrating a tape gun to a visiting seller at the packing bench
Working with Agencies

Enterprise Amazon management options for global brands

Three structures, an agency per region, one central operator, or a global team. Unless regions sell different products, one operator across 23 markets wins.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Do agencies get better rates on Amazon ads: a seller watching their first product being photographed by the Flapen team
Working with Agencies

Do agencies get better rates on Amazon ads

No. The auction offers no volume discount, so nobody buys clicks cheaper by managing more accounts. A good agency lowers cost per acquired customer instead.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Dayparting and PPC automation for Amazon ads: a seller watching their first product being photographed by the Flapen team
Working with Agencies

Dayparting and PPC automation for Amazon ads

Below about $1,000 a month in ad spend, dayparting rarely pays for setup. Above it, automate bid moves and keep stage targets, ceilings, and kill calls human.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Cost comparison Amazon freelancer agency software: a seller's laptop beside a Flapen operator's monitor, the two comparing charts
Working with Agencies

Cost comparison Amazon freelancer agency software

Price your own hour first, then compare the total cost of the outcome. Software is cheapest on invoice and dearest in hours, an agency buys back your calendar.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Compare onboarding time: freelancer, agency, software: a seller's laptop beside a Flapen operator's monitor, the two comparing charts
Working with Agencies

Compare onboarding time: freelancer, agency, software

Compare time to first fix, not kickoff. Software is live at once but changes nothing, a freelancer starts fast and narrow, an agency shows ad gains in 30 days.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Compare done-for-you Amazon vs DIY software: a seller holding their own sample while a Flapen operator checks a matching one
Working with Agencies

Compare done-for-you Amazon vs DIY software

Diagnose the bottleneck first. If it is visibility, buy software. If it is execution hours and judgment, buy done-for-you, or the tools will sit unopened.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Case study style examples agency vs in-house performance: a seller holding their own sample while a Flapen operator checks a matching one
Working with Agencies

Case study style examples agency vs in-house performance

Ask for the mechanism, not the logo. Score both sides on five things, channel coverage, creative throughput, data depth, response time, and who stops a product.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Build internal Amazon ops or partner with experts: a Flapen operator drawing two paths on a whiteboard while a seller listens
Working with Agencies

Build internal Amazon ops or partner with experts

Build versus buy is six decisions, not one. Keep pricing, supplier, and brand calls in-house, partner for advertising, listings, and cases, and score each.
Joel Turcotte Gaucher

Joel Turcotte Gaucher