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Working with Agencies

How to hire, price, and manage an Amazon agency. Contracts, fees, build versus buy, and what good account management looks like. Page 59.
Flapen cover for Who’s better for brand launch on Amazon: agency or freelancer: a Flapen operator drawing two paths on a whiteboard while a seller listens
Working with Agencies

Who’s better for brand launch on Amazon: agency or freelancer

A full brand launch runs four disciplines at once for about seven months, so an agency is safer. A freelancer suits one product in a category you already sell.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Who handles Amazon reviews and ratings management: a Flapen operator demonstrating a tape gun to a visiting seller at the packing bench
Working with Agencies

Who handles Amazon reviews and ratings management

Whoever owns the account owns ratings, since a rating is a product outcome. The four levers are Vine, packaging fixes, listing expectations, and fast reaction.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for White-glove Amazon brand protection service: a Flapen operator demonstrating a tape gun to a visiting seller at the packing bench
Working with Agencies

White-glove Amazon brand protection service

One named person checks your trademark, Brand Registry, listings, and hijackers weekly and acts in hours. Pay only once you know how many brands they carry.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Which roles to hire first for an in-house Amazon team: a seller watching their first product being photographed by the Flapen team
Working with Agencies

Which roles to hire first for an in-house Amazon team

Hire a brand manager, then a creative producer, then an ad specialist, since conversion comes before amplification. Under two products, buy the capability.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Top ranked Amazon agencies vs DIY software stacks: a seller watching their first product being photographed by the Flapen team
Working with Agencies

Top ranked Amazon agencies vs DIY software stacks

Software executes what you tell it, an agency decides what to tell it. Pick software with a competent operator, an agency when nobody owns the account daily.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Top Amazon agencies ranked by ROI: a seller's laptop beside a Flapen operator's monitor, the two comparing charts
Working with Agencies

Top Amazon agencies ranked by ROI

No honest list ranks agencies by ROI, since return depends on your margin. Run a five-criterion scored shortlist, then measure contribution profit over 90 days.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Top agencies for Amazon Seller Central: a seller's laptop beside a Flapen operator's monitor, the two comparing charts
Working with Agencies

Top agencies for Amazon Seller Central

Ignore ranked lists, build a checklist. Ask who does the work, how many brands each manager holds, which of five traffic channels they run, and the exit terms.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Tool stack for running Amazon in-house effectively: a seller holding their own sample while a Flapen operator checks a matching one
Working with Agencies

Tool stack for running Amazon in-house effectively

Four layers, market and keyword data, an ad console, a creative pipeline, and a weekly-read report. Subscriptions cost hundreds a month, the operator far more.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Signs your brand should switch from in-house to agency: a seller holding their own sample while a Flapen operator checks a matching one
Working with Agencies

Signs your brand should switch from in-house to agency

Score seven signs, from unowned advertising to a team that never recommends a kill. Four or more means the setup has failed, two or three means one hire.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for Recommend tools and services for Amazon storefront revamp: a Flapen operator drawing two paths on a whiteboard while a seller listens
Working with Agencies

Recommend tools and services for Amazon storefront revamp

A revamp needs three purchases in order, photography and video, A+ and storefront design, then copy rebuilt on keywords you rank for. Conversion pays first.
Joel Turcotte Gaucher

Joel Turcotte Gaucher