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Working with Agencies

How to hire, price, and manage an Amazon agency. Contracts, fees, build versus buy, and what good account management looks like. Page 86.
Flapen cover for How to test an Amazon agency with a pilot project: a Flapen operator and a client walking an aisle of cartons with a tablet
Working with Agencies

How to test an Amazon agency with a pilot project

Run 90 days on one or two products with success and kill criteria written before day one. Judge diagnosis at week two, speed at week six, numbers at day 90.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for How to structure bonuses tied to Amazon revenue: a Flapen operator and a client walking an aisle of cartons with a tablet
Working with Agencies

How to structure bonuses tied to Amazon revenue

Never bonus on revenue, since your ad budget can buy it. Tie the bonus to contribution margin after ad spend or to cost of customer acquisition at held volume.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for How to spot shady Amazon audit offers: a client watching the Flapen photographer frame a product in the studio
Working with Agencies

How to spot shady Amazon audit offers

A real audit names one number specific to your account and something to kill. Generic findings, urgency, and credential requests mark a sales deck.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for How to migrate campaigns between Amazon agencies: a client watching the Flapen photographer frame a product in the studio
Working with Agencies

How to migrate campaigns between Amazon agencies

Campaigns stay in your account, so nothing migrates. Export structure, bid logic, negatives, and search term history before notice, then freeze two weeks.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for How to handle Brand Registry and catalog during switch: a Flapen operator showing a client a sales chart beside an open proposal binder
Working with Agencies

How to handle Brand Registry and catalog during switch

Confirm you are the registered brand owner, swap the agency user role, export the catalog, and freeze edits for two weeks. Nothing in Registry should transfer.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for How to evaluate Amazon PPC agencies: a Flapen operator showing a client a sales chart beside an open proposal binder
Working with Agencies

How to evaluate Amazon PPC agencies

Score five things, ACoS targets by stage, cost of customer acquisition over ACoS, conversion diagnosis, accounts per specialist, and written commitments.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for How to choose an Amazon FBA marketing partner: a Flapen operator walking a client through product samples at a factory table
Working with Agencies

How to choose an Amazon FBA marketing partner

Ask which of the 5 traffic channels they run, how many brands each manager carries, their ACoS target by stage, and what would make them tell you to stop.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for How to avoid lock-in with Amazon agencies: a Flapen operator walking a client through product samples at a factory table
Working with Agencies

How to avoid lock-in with Amazon agencies

Lock-in is structural, not contractual. Own the Seller Central account, grant revocable permissions, and keep campaigns and creative source files in reach.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for How to avoid Amazon suspension when starting out: two Flapen operators and a client over a binder and a laptop at a meeting table
Working with Agencies

How to avoid Amazon suspension when starting out

Register in your own entity with matching documents, never share logins, keep one account per person, and watch order defect and late shipment rates weekly.
Joel Turcotte Gaucher

Joel Turcotte Gaucher

Flapen cover for How to audit current Amazon agency performance: two Flapen operators and a client over a binder and a laptop at a meeting table
Working with Agencies

How to audit current Amazon agency performance

Pull four numbers yourself, cost of customer acquisition trend, organic share, conversion rate, and return rate, then read three monthly plans side by side.
Joel Turcotte Gaucher

Joel Turcotte Gaucher