What You'll Own
We're looking for a proactive, detail-obsessed Customer Success Manager to join our team. In this role, you'll own client relationships end-to-end — ensuring smooth onboarding, timely support, and seamless billing. You'll be the person our clients rely on for follow-ups, check-ins, and fast answers across channels. If you're organized, responsive, and love keeping clients happy and engaged, we want to hear from you.
What You'll Do
- Own client check-ins, communications, and satisfaction across multiple channels
- Manage HubSpot: track follow-ups, log activity, and keep all client info up-to-date
- Send invoices and payment reminders via Xero with 100% accuracy
- Respond to client questions promptly across email, Amazon messages, and more
- Track key tasks, timelines, and service milestones — nothing slips
- Escalate issues quickly to keep accounts healthy and relationships strong
- Continuously improve how we support and retain clients
What Makes You a Fit
- 1–2 years experience in Customer Success, Account Management, or Support
- Proficiency with HubSpot, Xero, Gmail, Google Sheets, and Slack
- Clear communicator — strong written English is a must
- Detail-oriented and obsessed with follow-through
- Self-starter who thrives in fast-paced, remote environments
- Reliable and responsive — clients trust you to handle it
- Confident using and learning digital tools
- Comfortable managing multiple clients without missing a beat
Bonus Points
- Experience in eCommerce, Amazon, or startup environments
- Familiarity with SOP creation or client onboarding flows
- Use of AI tools to improve communication or client management
What We Offer
- 100% remote and async-friendly work culture
- Growth-focused team that values speed and results
- Competitive pay with performance-based bonuses
- A team that moves fast and treats clients like gold