Customer Success Manager

🚀 What You'll Own

We’re looking for a proactive, detail-obsessed Customer Success Manager to join our team. In this role, you’ll own client relationships end-to-end — ensuring smooth onboarding, timely support, and seamless billing. You'll be the person our clients rely on for follow-ups, check-ins, and fast answers across channels. If you're organized, responsive, and love keeping clients happy and engaged, we want to hear from you.

🔍 What You’ll Do

• Own client check-ins, communications, and satisfaction across multiple channels

• Manage HubSpot: track follow-ups, log activity, and keep all client info up-to-date

• Send invoices and payment reminders via Xero with 100% accuracy

• Respond to client questions promptly across email, Amazon messages, and more

• Track key tasks, timelines, and service milestones — nothing slips

• Escalate issues quickly to keep accounts healthy and relationships strong

• Continuously improve how we support and retain clients

🧠 What Makes You a Fit

• 1–2 years experience in Customer Success, Account Management, or Support

• Proficiency with HubSpot, Xero, Gmail, Google Sheets, and Slack

• Clear communicator — strong written English is a must

• Detail-oriented and obsessed with follow-through

• Self-starter who thrives in fast-paced, remote environments

• Reliable and responsive — clients trust you to handle it

• Confident using and learning digital tools

• Comfortable managing multiple clients without missing a beat

✅ Bonus Points

• Experience in eCommerce, Amazon, or startup environments

• Familiarity with SOP creation or client onboarding flows

• Use of AI tools to improve communication or client management

💼 What We Offer

• 100% remote and async-friendly work culture

• Growth-focused team that values speed and results

• Competitive pay with performance-based bonuses

• A team that moves fast and treats clients like gold