[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"career-apply-customer-success-manager":3,"career-videos-customer-success-manager":78},{"id":4,"title":5,"location":6,"type":7,"questions":8},"6222072b-cd01-4594-81a8-cd8e66bb711e","Customer Success Manager","Remote — United States, Canada, United Kingdom, United Arab Emirates, India, Philippines","Full-Time",[9,20,27,35,60,74],{"id":10,"label":11,"options":12,"videoId":13,"required":14,"sortOrder":15,"answerType":16,"description":17,"questionType":16,"evaluationPrompt":18,"maxResponseSeconds":19},"c6d64fcc-29ab-4ec9-bdb2-7b59693d5b56","Tell us about your customer success experience",null,"2c043d83-3db9-4109-8aa1-b1e1e32650a5",true,0,"video","Share your background in client-facing roles and what makes you great at keeping clients happy.","Rate communication skills, empathy, and client management experience 1-5.",60,{"id":21,"label":22,"options":12,"videoId":23,"required":14,"sortOrder":24,"answerType":16,"description":25,"questionType":16,"evaluationPrompt":18,"maxResponseSeconds":26},"cs-q1","Tell me about your biggest professional achievement","1996ba99-6d64-44fe-9c2e-7ee08c65f174",1,"Describe a specific accomplishment you're proud of — what was the challenge, what did you do, and what was the outcome?",90,{"id":28,"label":29,"options":12,"videoId":30,"required":14,"sortOrder":31,"answerType":16,"description":32,"questionType":16,"evaluationPrompt":33,"maxResponseSeconds":34},"cs-q2","Describe how you handled a difficult client situation","a749a225-935a-421f-8442-bcc9e20fec79",2,"Walk us through a real scenario where a client was unhappy and how you resolved it.","Evaluate problem-solving ability, emotional intelligence, and resolution skills 1-5.",120,{"id":36,"label":37,"options":38,"required":14,"sortOrder":46,"answerType":57,"description":58,"questionType":59,"evaluationPrompt":12,"maxResponseSeconds":12},"cs-q3","Which CRM and support tools have you used?",[39,43,47,50,53],{"label":40,"value":41,"points":42},"HubSpot","cs-q3-a",5,{"label":44,"value":45,"points":46},"Salesforce","cs-q3-b",3,{"label":48,"value":49,"points":46},"Zendesk","cs-q3-c",{"label":51,"value":52,"points":46},"Intercom","cs-q3-d",{"label":54,"value":55,"points":56},"Xero","cs-q3-e",4,"multi_choice","Select all tools you have worked with.","text",{"id":61,"label":62,"options":63,"required":14,"sortOrder":56,"answerType":73,"description":12,"questionType":59,"evaluationPrompt":12,"maxResponseSeconds":12},"cs-q4","How many clients have you managed at once?",[64,67,70],{"label":65,"value":66,"points":31},"1-5 clients","cs-q4-a",{"label":68,"value":69,"points":56},"6-15 clients","cs-q4-b",{"label":71,"value":72,"points":42},"16+ clients","cs-q4-c","single_choice",{"id":75,"label":76,"options":12,"required":14,"sortOrder":42,"answerType":59,"description":77,"questionType":59,"evaluationPrompt":12,"maxResponseSeconds":12},"cs-q5","How do you prioritize when multiple clients need attention?","Describe your approach to managing competing priorities.",[79,81,83],{"id":23,"mux_playback_id":80},"zQOKV02tL02XfEjP00ZW4Q5YeBBZuzER01BGA9lp7KpLROM",{"id":13,"mux_playback_id":82},"zJMShgrE01fW4MZ3r02018I8o5KCWO36DlOSi4CBnVSSZ4",{"id":30,"mux_playback_id":84},"FtvMOXMDfs4GY7fz6900TiVR4LrMgfSQE3ikDNCivP9Y"]