{"markdown":"---\ntitle: \"Dienstleistungsvereinbarung - Flapen\"\ncanonical_url: \"https://flapen.com/de/policies/service-agreement\"\nlast_updated: \"2026-07-09T18:07:55.880Z\"\nmeta:\n  description: \"Nutzungsbedingungen für Beratungs- und professionelle Dienstleistungen.\"\n  \"og:description\": \"Nutzungsbedingungen für Beratungs- und professionelle Dienstleistungen.\"\n  \"og:title\": \"Dienstleistungsvereinbarung - Flapen\"\n---\n\n[Alle Richtlinien](https://flapen.com/de/policies)\n\n# Service Agreement\n\nZuletzt aktualisiert: May 1, 2025\n\nThis Service Agreement governs your engagement with Flapen - FZCO, a Dubai-based consultancy specializing in launching and scaling Amazon brands. By accessing our website or engaging our services, you agree to be bound by the following terms and conditions:\n\n## 1. Acceptance of Terms\n\nBy accessing or using this website, you confirm that you have read, understood, and agreed to be legally bound by these Terms of Use. If you do not agree with any part of these terms, you must not use this website or engage Flapen - FZCO's services.\n\n## 2. Scope of Services\n\nFlapen - FZCO is a professional consulting company specializing in the development and growth of Amazon-based brands.\n\n**Core Engagement**\n\n- Amazon business management and strategy\n- Brand management with a dedicated consultant\n- Periodic review meetings via Zoom\n- Real-time support via Slack\n- Access to proprietary and third-party tools (e.g., Kapoq, ClickUp, Datarova, etc)\n\n**Additional Services**\n\n- Product research, supplier evaluation, and compliance consulting\n- Amazon listing development, A+ content, SEO optimization\n- Photography, videography, brand identity design\n- PPC campaign setup, optimization, scaling\n- Social media and email marketing\n- Inventory management, FBA/Vendor Central consulting\n- Sales forecasting and account health monitoring\n- Suspension appeals and customer loyalty strategy\n\nAll services are delivered in accordance with client agreements and are subject to availability and scope limitations.\n\n## 3. Non-Solicitation Clause\n\nClients agree not to solicit, recruit, or hire any Flapen - FZCO employees or contractors, either directly or indirectly, for a period of thirty-six (36) months following the termination or completion of the business relationship.\n\n## 4. Confidentiality\n\nEach party agrees to protect and maintain the confidentiality of all proprietary or sensitive information received during the course of the engagement. Disclosure is only permitted with written consent or when required by law. Any breaches must be promptly reported.\n\n## 5. Intellectual Property Rights\n\nAll deliverables created specifically for the Client shall become the Client's intellectual property upon full payment. However, Flapen - FZCO retains all rights to its internal processes, proprietary tools, software, templates, and methodologies. Each party grants the other a limited, non-exclusive, royalty-free license to use the other's intellectual property solely for fulfilling the services under this agreement.\n\n## 6. Disclaimer of Warranties\n\nFlapen - FZCO provides strategic and operational consulting services. We do not guarantee specific business outcomes, profits, or results due to the nature of e-commerce and the unpredictability of third-party platforms like Amazon. All services are provided **\"as is\"** without warranties of any kind, express or implied.\n\n## 7. Limitation of Liability\n\nTo the fullest extent permitted by applicable law, Flapen - FZCO shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to lost profits, loss of data, or reputational damage.\n\n## 8. Modifications\n\nWe reserve the right to modify these Terms of Use at any time. Updates will be posted on this page. Continued use of our site and services after such changes constitutes acceptance of the revised terms.\n\n## 9. Data & Privacy\n\nFor details about how we collect, process, and store personal data, please refer to our [Privacy Policy](https://flapen.com/de/policies/privacy).\n\n## 10. Governing Law & Dispute Resolution\n\nThese terms shall be governed by the laws of the United Arab Emirates. Any disputes arising under or in connection with this notice shall be subject to the exclusive jurisdiction of the courts of Dubai.","title":"Dienstleistungsvereinbarung - Flapen","description":"Nutzungsbedingungen für Beratungs- und professionelle Dienstleistungen.","headings":[],"keywords":[]}