[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"career-customer-success-manager":3},{"id":4,"slug":5,"title":6,"type":7,"location":8,"questions":9,"content":79,"status":80,"sort_order":57,"created_at":81,"updated_at":82},"6222072b-cd01-4594-81a8-cd8e66bb711e","customer-success-manager","Customer Success Manager","Full-Time","Remote — United States, Canada, United Kingdom, United Arab Emirates, India, Philippines",[10,21,28,36,61,75],{"id":11,"label":12,"options":13,"videoId":14,"required":15,"sortOrder":16,"answerType":17,"description":18,"questionType":17,"evaluationPrompt":19,"maxResponseSeconds":20},"c6d64fcc-29ab-4ec9-bdb2-7b59693d5b56","Tell us about your customer success experience",null,"2c043d83-3db9-4109-8aa1-b1e1e32650a5",true,0,"video","Share your background in client-facing roles and what makes you great at keeping clients happy.","Rate communication skills, empathy, and client management experience 1-5.",60,{"id":22,"label":23,"options":13,"videoId":24,"required":15,"sortOrder":25,"answerType":17,"description":26,"questionType":17,"evaluationPrompt":19,"maxResponseSeconds":27},"cs-q1","Tell me about your biggest professional achievement","1996ba99-6d64-44fe-9c2e-7ee08c65f174",1,"Describe a specific accomplishment you're proud of — what was the challenge, what did you do, and what was the outcome?",90,{"id":29,"label":30,"options":13,"videoId":31,"required":15,"sortOrder":32,"answerType":17,"description":33,"questionType":17,"evaluationPrompt":34,"maxResponseSeconds":35},"cs-q2","Describe how you handled a difficult client situation","a749a225-935a-421f-8442-bcc9e20fec79",2,"Walk us through a real scenario where a client was unhappy and how you resolved it.","Evaluate problem-solving ability, emotional intelligence, and resolution skills 1-5.",120,{"id":37,"label":38,"options":39,"required":15,"sortOrder":47,"answerType":58,"description":59,"questionType":60,"evaluationPrompt":13,"maxResponseSeconds":13},"cs-q3","Which CRM and support tools have you used?",[40,44,48,51,54],{"label":41,"value":42,"points":43},"HubSpot","cs-q3-a",5,{"label":45,"value":46,"points":47},"Salesforce","cs-q3-b",3,{"label":49,"value":50,"points":47},"Zendesk","cs-q3-c",{"label":52,"value":53,"points":47},"Intercom","cs-q3-d",{"label":55,"value":56,"points":57},"Xero","cs-q3-e",4,"multi_choice","Select all tools you have worked with.","text",{"id":62,"label":63,"options":64,"required":15,"sortOrder":57,"answerType":74,"description":13,"questionType":60,"evaluationPrompt":13,"maxResponseSeconds":13},"cs-q4","How many clients have you managed at once?",[65,68,71],{"label":66,"value":67,"points":32},"1-5 clients","cs-q4-a",{"label":69,"value":70,"points":57},"6-15 clients","cs-q4-b",{"label":72,"value":73,"points":43},"16+ clients","cs-q4-c","single_choice",{"id":76,"label":77,"options":13,"required":15,"sortOrder":43,"answerType":60,"description":78,"questionType":60,"evaluationPrompt":13,"maxResponseSeconds":13},"cs-q5","How do you prioritize when multiple clients need attention?","Describe your approach to managing competing priorities.","## What You'll Own\n\nWe're looking for a proactive, detail-obsessed Customer Success Manager to join our team. In this role, you'll own client relationships end-to-end — ensuring smooth onboarding, timely support, and seamless billing. You'll be the person our clients rely on for follow-ups, check-ins, and fast answers across channels. If you're organized, responsive, and love keeping clients happy and engaged, we want to hear from you.\n\n## What You'll Do\n\n- Own client check-ins, communications, and satisfaction across multiple channels\n- Manage HubSpot: track follow-ups, log activity, and keep all client info up-to-date\n- Send invoices and payment reminders via Xero with 100% accuracy\n- Respond to client questions promptly across email, Amazon messages, and more\n- Track key tasks, timelines, and service milestones — nothing slips\n- Escalate issues quickly to keep accounts healthy and relationships strong\n- Continuously improve how we support and retain clients\n\n## What Makes You a Fit\n\n- 1–2 years experience in Customer Success, Account Management, or Support\n- Proficiency with HubSpot, Xero, Gmail, Google Sheets, and Slack\n- Clear communicator — strong written English is a must\n- Detail-oriented and obsessed with follow-through\n- Self-starter who thrives in fast-paced, remote environments\n- Reliable and responsive — clients trust you to handle it\n- Confident using and learning digital tools\n- Comfortable managing multiple clients without missing a beat\n\n## Bonus Points\n\n- Experience in eCommerce, Amazon, or startup environments\n- Familiarity with SOP creation or client onboarding flows\n- Use of AI tools to improve communication or client management\n\n## What We Offer\n\n- 100% remote and async-friendly work culture\n- Growth-focused team that values speed and results\n- Competitive pay with performance-based bonuses\n- A team that moves fast and treats clients like gold\n\n ","published","2026-03-27T01:22:53.194803+00:00","2026-04-25T05:48:56.76344+00:00"]